On 16th March, we made the difficult decision to suspend fulfilment of new orders received until further notice, following multiple vital suppliers in our supply chain closing due to the Coronavirus pandemic.
These closures meant we no longer could reliably source many products that we use or guarantee a quality level of service.
Since that date, we have been exploring options to reinstate service as soon as possible, as safely as possible, so that we can continue to best support our customers while protecting our team.
Today, we're pleased to say that we're reopening our service, although with some important considerations to allow us to implement strict and responsible hygiene and social distancing practices for our team.
Limited Product Catalogue
To reinstate our service, we need to maintain a consistent and reliable supply of incoming inventory. As our suppliers are working with reduced teams, thus reduced capacity, we're working together to ease picking requirements and temporarily limiting our available product catalogue.